Subject: Introduction to Confluence for Technical Authors by Rachel Potts
Confluence is a wiki with a growing reputation as a technical authoring tool. Maybe you’ve heard of it and you’re curious, maybe your colleagues are already using it … or maybe you’ve already been asked to start using it yourself. This is your opportunity to get a feel for what it’s like to work with Confluence and discuss its strengths and limitations.
The presentation will be a hands-on demo of how Confluence can be used by Technical Authors – from the basics of how to write and edit content, through to features that enable more sophisticated formatting, content reuse and single-sourcing.
The talk is aimed at complete beginners, but if you have experience using Confluence already, please do come and share your tips and favourite features.
Rachel specialises in designing and improving the interfaces between customers and businesses, and the various disciplines involved in creating and communicating about software and technology.
Her first Technical Author role 15 years ago quickly evolved into broader involvement with all aspects of self-service customer care and improving the end-to-end customer experience. Rachel now works as a Consultant for 3di, on projects with a focus on creating and managing support portals, improving the findability of information, developing user-centric business processes and improving software user interfaces.
The event will take place at the offices of 3di Information Solutions, Ripley, Surrey and is free and open to everyone. If you would like to attend please register your interest using this link to Eventbrite where you will find more information and directions to 3di: https://www.eventbrite.co.uk/e/southern-area-group-introduction-to-confluence-for-technical-authors-tickets-16294086050