Mastering
Communication
Reviewed by Marian Newell MISTC LCGI [1999]
This book is aimed at people who want to improve their communication skills
and their knowledge of how communication works in organisations. It may be
of interest to students from school to university level as it provides a broad
introduction to all the factors involved in communication. As such, it is
really an introductory text but it can also provide useful reminders to even
the most experienced communicator.
Mastering Communication is easy to read, thanks to simple text,
short chapters and lots of examples and exercises. Each aspect of communication
gets its own chapter: speaking, listening, interviewing, being interviewed,
faster reading, better reading, giving a talk, using visual aids, writing
letters, writing reports, and many more.
The book is literally packed with useful tips, the sorts of ideas you would
pick up if you attended a host of one-day courses on topics as diverse as
telephone techniques and report writing. If everyone entering employment for
the first time had read a book like this and absorbed even half of it, businesses
would run more smoothly.
Anyone taking on a communication-related role for the first time could do
a lot worse than to start with this book. It provides a good grounding for
a range of qualifications, from GCSEs to 'A' levels, from NVQs to professional
courses - including the City & Guilds examinations in technical communication.
Macmillan Press Ltd, 3rd edition 1996, ISBN 0-333-66509-0
Available from Amazon.co.uk |
